Roku Error Code 009 Fixed in 4 Steps

Roku Error code 009

TV streaming is getting more and more advance than before. Any tv can be smart tv with the help of a smart tv card. For instance, the Roku device is a hardware that works as streaming media. Sometimes Roku device shows an error message while watching online content. Roku error code 009 indicates the device is not connected to the internet. This error usually occurs due to internet failure. There may be a device disconnecting from the router or an authentication issue.

Roku streaming device needs a good internet connection to function properly. If your home network is working properly, it means there is a problem with the device while connecting to the internet.

In this guide, I’m instructing you guys on how to fix error 009 on Roku streaming device. In addition, I’m sharing preventive measures measures to avoid internet issues.

Roku Error Code 009 Fixed

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Roku Error code 009 Fixed

Basically, Roku error code 009 is an internet connection. This error generally occurs when the Roku device is not unable to access the internet. In addition, there may be an error on the Roku device, network peripheral device. Sometimes, ISP hasn’t granted internet access in that case you have to ask your Broadband connection provider to the internet.

Roku error code 009 solves itself when an internet connection established between on router and streaming device. However, there are some of the reasons behind this error. Overlaying errors are the root cause of the Roku device cannot connect to the internet:

  1. DNS Cache: The internet is interrupted during the connection establishment on the router. It happens due to the wrong DNS configuration that is cached by the router. Hence, DNS is restricted from being able to connect.
  2. Poor Internet Connection: Roku device requires a fast internet connection to connect with streaming contents. It frequently disconnects on slower internet connectivity while connecting with its database.
  3. Device Configuration: In most cases, the device faces an internal issue that prevents it from connecting to the server. The system software may cause internal issues. it leads to some function limited or unable to work after the system corruption.
  4. Loose cable: There may be a chance of some cables not properly connect to the device. Some may be got twisted or loose during configuration. Make sure that each cable is properly connected and there is no issue with the cable.

Troubleshoot Roku Not Connecting to Internet

These are the major reason behind the internet connection failure on a device. However, there are some honorable mentions that I didn’t include like the network not connected to the device. These are not the issue. But consider that you have connected WIFI to the Roku device.

To reconnect the Roku device with the internet, you have followed some of the instructions. These step-by-step instructions work on almost every streaming device of Roku. Follow the instructions as it is listed here:

Method 1: Power Cycling Device

Restarting your device can bypass the generic glitch that occurs on the device due to data corruption. Power cycling solves errors by clearing cache data. This will also clear the DNS cache for the router. To do that:

1. Unplug the power cord from the wall socket. (Note: unplug all the devices e.g. Roku, router, TV.)
2. Long press and hold the Power button for at least 10 – 20 seconds.
3. Plug the power cord back.
4. Wait for at device to turn on and then check if the issue is gone away.

Method 2: Resetting Network Setting

Sometimes Roku setting gets corrupted. It is possible to network reset to solve the issue. However, resetting removes the network setting to default. Follow the instructions to reset network settings:

1. Launch Roku and then sign in to your account.
2. Navigate to Settings and then select System.
3. Select System Restart and then enter on Network connection reset.
4. Now, the device start the reset process. It will automatically restart during the process.

Connecting to WiFi network:

1. Navigate to Settings and then select Network.

roku box error code 009 fixed

2. Select WIFI and then select Setup a New Wifi Connection.
3. Choose your WiFi that you want to connect with and then select I am at home.

roku not connecting to internet

4. Select Automatic on all the options and then enter a password.
5. Again, check the error persists.

Method 3: Factory Reset

It is possible the system software has an issue. Most of the time error persists due to firmware bugs or glitch. For instance, factory resetting solves the problem. But keep that in mind system reset removes everything. You can still preserve some of your data by creating a backup. Import the necessary data from the device to another secondary device.

1. Go to Settings and then select System.
2. Select System Reset and then select Factory reset option.

error 009 fixed

3. Now, resetting started. Follow through on screen instructions to complete the process.

Once the system finishes factory reset, you have to complete the setup. After that, check if the error occurs again.

Method 4: Contact ISP

Unfortunately, none of the methods worked on your device to solve the problem. There may be a problem with internet connectivity. You can contact your ISP about an internet issue. They can fix the issue on time depending on which ISP you have.

Some Quick Fix

Here are some of the Quick Fix that you can apply to prevent internet issues on your home network. Preventive measures are listed below:

  1. Change WIFI password: If there are multi-users on your network, the internet connection gets slower. You can avoid other users by changing the WIFI password. But consider that you need to connect to WIFI again on a Roku device.
  2. Use Ethernet: When you are using a wireless way to connect internet. There may be a sort of signal interference due to electromagnetic objects. To prevent that, use ethernet as a wired connection.
  3. Reduce the distance between router and device: The Internet does not work properly if both devices are far from each other. Move both devices near to each other. Recommended distance with 15 meters.

Final Thoughts

Roku error code 009 can be solved by these processes. However, I hope you have successfully solved error code 009 on your device. I look forward to the positive result from my guide. If you have any questions relating to smart home appliances, feel free to leave a comment.

FAQ on Roku Error Code 009

1. Why won’t my Roku TV stay connected to the Internet?

Ans: Connection gets fluctuated when there are many uses connected on the same network. In most cases, it is caused due to generic bug. You can easily avoid this kind of error by restarting both devices.

2. How speed internet is required to watch streaming contents?

Ans: The 1MBPS internet speed is required to connect streaming contents. However, if you want to stream in high quality then it requires 5 to 10 MBPS bandwidth.


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